Cancellation delays depend on the vehicle range.
If the passenger does not show up (no-show) at the pick-up location at the scheduled time, and if the free waiting time is exceeded, without any news from the passenger, the driver will be authorized to leave, and the booking will not be refunded.
Thanks to the flight number you enter when booking, we can track your flight's landing time in real time to adjust your pick-up time.
In the event of an early or long delay to your flight, a change of driver may be necessary. My Daily Driver will do its utmost to ensure that your new driver is on time to meet you. If unfortunately we are unable to find an available driver, your booking will be fully refunded.
If we are informed of the cancellation of your flight less than 24 hours before the scheduled arrival time, the booking cannot be refunded and you will have to book a transfer with the new arrival time.
If we are informed of the cancellation of your flight more than 24 hours before the scheduled arrival time, the booking can be changed free of charge, or refunded in full.
If you want to book for multiple passengers with different flight numbers, you will need to book multiple transfers. 1 flight number = 1 transfer. Even if the scheduled arrival times are the same, one of the flights may be delayed and the driver will not be able to wait for the next passenger to arrive.
Once the free waiting time has expired, the passenger must inform the driver of the delay. If the passenger has not informed the driver of his delay, the driver may leave if his schedule does not allow him to wait, and the booking will not be refunded. If the driver is able to wait, a waiting charge per 30 minutes may apply, depending on the vehicle range :
From your account, you can change the lead passenger's details ( last name, first name, phone number, email), as well as the information to be passed on to your driver.
For all other changes, please contact the booking department, providing your booking number, or call +33186902270 for urgent requests.
Depending on the change and the deadline, the price may stay the same or be revised upwards or downwards.
For any booking change with a price update, an additional payment link will be sent to you, or a refund will be credited to the credit card used for the booking.
Some changes within 24 hours are subject to the availability of our drivers. In the case of a change of vehicle or pick-up time within 24 hours, no driver may be available and the booking cannot be changed or cancelled free of charge.
The number of pieces of luggage accepted per vehicle range is specified when you book:
On the day of the transfer, if the number of pieces of luggage does not respect the maximum capacity of the selected vehicle range, the driver will be allowed to refuse the transfer, and the booking will not be refunded, or a second vehicle will have to be booked for the rest of the luggage. If you have any doubts about your luggage and the choice of vehicle, please contact the booking department.
For transfers with bulky luggage, please contact our reservations team, who will direct you to the vehicle best suited to the dimensions of your luggage.
In the event of non-compliance with the rules of behavior, acts of vandalism on the vehicle or behavior that causes the driver danger or discomfort, the driver may end the service. On the other hand, My Daily Driver may request compensation from the customer or passenger for the repair of damage caused to the vehicle or for its cleaning due to an unusual level of dirt caused by the passenger.
To book, go to the tour page, click on the " RESERVATION REQUEST " button and complete the form.
All our tours are fully customizable to your preferences.
Please fill in all the fields on the form, and give as much information as possible about your preferences: list of possible dates, preferred itinerary, tour duration, with or without a guide in addition to the driver, whether you want to include entrance tickets, pick-up and drop-off locations, whether you are traveling with children, etc.
Once your booking request has been submitted, a member of our reservations team will contact you to finalize the details of your tour or suggest a customized itinerary.
If you want to book, a booking confirmation will be sent to you with all the details of your tour and to validate your booking a secure credit card payment link will be sent to you by email.
For any information about our tours, our reservations team (English / French) is available by email, via our contact form or by phone at +33186902270.
There is no minimum time limit for booking a tour, but to guarantee availability at the best price, we recommend booking as far in advance as possible.
If you want to include in your tour tickets for the Eiffel Tower, Versailles, Louvre, and any other monument/museum or include the services of a tour guide in addition to the driver, we advise you to book at least 3 months in advance to guarantee availability.
For last-minute bookings (1 or 2 days before a tour), a surcharge may apply depending on our booking schedule and the availability of our guides.
On the day of your tour, your driver will contact you as soon as he arrives at the pick-up location indicated in your booking. Drop-off at the end of the tour will take place wherever you want in Paris. If your tour includes the services of a guide in addition to the driver, the tour guide can meet you directly in the lobby of your hotel.
An additional charge may apply for pick-ups and drop-offs outside Paris. The amount of the additional charge will be communicated to you upon reservation.
If your reservation is refundable, the amount of the reservation will be credited to the credit card used for payment within 10 working days.
If the tour includes entrance and/or visit tickets (Eiffel Tower, Versailles, Louvre, Champagne cellar visits, guided tour of Monet's gardens, etc.) these are not refundable or changeable. The total amount of the tickets will be indicated on your invoice when you make your reservation.
If the tour stops earlier than scheduled at the customer's request, no refund will be made.
If the tour or part of the tour cannot be performed due to weather conditions, no refund will be made.
All cancellation requests must be sent by email or by our contact form, specifying your booking number.
All requests for changes must be sent by email or by our contact form, specifying your booking number. For urgent changes, please contact the booking department at +33186902270.
Depending on the requested change and the deadline, the price will be revised. The price of your booking may stay the same, or be revised upwards or downwards.
An additional payment link will be sent to you in case of additional charge or a refund to the credit card used for the booking will be made within 10 working days.
If your tour includes tickets, these cannot be changed or refunded, so you will need to purchase new tickets, subject to availability.
Some changes less than 3 days before the tour are subject to the availability of our drivers and especially our tour guides. In case of a vehicle range change (due to a change in the number of passengers) or pick-up date/time less than 3 days before the tour, it is possible that no driver and/or guide is available and the booking cannot be modified or cancelled without charge.
If, on the day of your tour, you want to extend the duration of the tour and your driver and guide are available, you will need to contact our booking department by phone at +33186902270 to change your booking and an additional payment link will be sent to you for payment of the extra hours.
To ensure availability at the best price, it's best to anticipate the extended duration of a tour as far in advance as possible.
The rates for each extra hour added on the day of your tour are as follows:
In the event of a delay, your driver and/or guide can wait for you, but the scheduled end time of the tour cannot be postponed and no refund will be made. If you want to extend the tour, overtime charges will apply. For more information on overtime, please see Changing a booking.
If the delay results in a late arrival for a monument, museum or other activity with time-stamped tickets, the tickets cannot be modified or refunded.
In the event of a delay, please inform your driver or the booking department as soon as possible.
If your flight/train is delayed, please see Tours departing from an airport or train station
It is possible to organize a tour of Paris during your layover at CDG or Orly airport, but to take no risk of missing your next flight, you need at least 7 hours between your two flights.
If your flight/train is delayed, your driver and/or guide can wait for you, but the scheduled end time of the tour cannot be postponed, and no refund can be made. If you want to extend the tour, overtime charges will apply.
The rates for each extra hour added on the day of your tour are as follows:
In case of a tour during a layover, if the delay of the first flight is too long, and there is not enough time to go around Paris without missing your next flight, the booking cannot be refunded.
If your flight/train arrives early, you will have to wait for your driver at the pick-up time originally scheduled when you booked.
If we are informed of the cancellation of your flight/train less than 3 days before the scheduled arrival time, the booking cannot be refunded.
If we are informed of the cancellation of your flight/train more than 3 days before the scheduled arrival time, the booking can be changed free of charge, or fully refunded.
All our Paris tours are available with driver and tour guide or with driver only.
In case of a full-day tour, the price of your lunch is not included in the booking. Your driver and/or guide can make restaurant suggestions, or the booking department can book a table for you according to your preferences.
Meals for the driver and/or guide are included in the price. You are free to invite them to lunch or not.
All our tours can be customized according to your preferences (pick-up time, tour duration, itinerary, monument visit, etc.). We can adapt the tour itinerary to the time you have available, and several stops are possible, for photos, a visit to a monument or a gourmet break.
The itinerary of our Paris tours goes from 4 hours to discover the must-sees, to 8 hours and more, to discover more neighborhoods and take your time.
Please note that if you want to visit inside a museum/monument, entrance tickets will be required, and the duration of the visit should average around 1 hour, depending on the monument.
Your itinerary will be commented by a fully licensed English-speaking guide who will be on board in the vehicle and will accompany you throughout your tour in Paris. Your private guide can get off the vehicle with you, suggest you several stops and guide you to some specific places and in the monuments according to your wishes.
Your itinerary is commented by your driver who can share with you some explanations on the monuments, neighborhoods in Paris and suggest nice addresses according to your preferences. But his explanations will not be as detailed as with a private guide. Your driver's missions are to drive you safely and to stay focused on the streets of Paris.
When you request a booking, you'll receive a proposal with the price of a tour with a guide in addition to the driver, and the price of a tour with a driver only.
Tickets for visits to the Eiffel Tower, Louvre and Versailles are in high demand, so it will be necessary to book at least 3 months in advance to guarantee availability at the best price.
Our Louvre tour includes time-stamped entrance tickets and the services of a guide for a 3-hour visit.
The meeting with your guide will take place directly at the museum entrance.
As an option, you can add the services of a private driver for transfers to and/or from your hotel or any other location in Paris. Transfer prices will be communicated to you upon reservation.
Our Montmartre tour includes the services of a guide for a 3-hour walking tour.
The meeting with your guide will take place directly in Montmartre.
As an option, you can add the services of a private driver for transfers to and/or from your hotel or any other location in Paris. Transfer prices will be communicated to you upon reservation.
Our shopping tour includes the services of a driver at your disposal for a half or full day of shopping in Paris. Your itinerary will be planned in advance with the booking department, according to your preferences.
For this type of service, we apply an hourly rate depending on the vehicle range:
An additional charge will apply for all trips outside Paris, as for Vallée Village. The amount of the additional charge will be communicated to you upon reservation.
As an option, a personal shopper can be provided in addition to the driver. The price of the personal shopper service will be communicated to you upon reservation.
In case of a full-day tour, the price of your lunch is not included in the booking. Your driver and/or guide can make restaurant suggestions, or the booking department can book a table for you according to your preferences.
The cost of the driver's and/or guide's meals is included in the price of the reservation. You are free to invite them to lunch or not.
All fuel, parking and toll charges are included in the booking price.
Examples of possible prestigious houses: Ruinart, Mumm, Veuve Clicquot, Moët & Chandon, Taittinger, Pommery, Boizel.
The total price of the tour will depend on the champagne houses and the selected tour options.
The tour can be fully customized to your preferences.
There is no minimum booking deadline, but to guarantee the availability of visits to the most prestigious champagne houses, we advise you to book at least 3 months in advance.
All these tours are available with a driver and tour guide at your disposal, or with a driver only.
All these tours include time-stamped entrance tickets, except for Chartres where no paid monuments are provided.
For self-guided tours without a tour guide, audioguides may be available on reservation (except for Giverny, Mont-Saint-Michel and Chartres). Audioguide prices will be communicated upon reservation.
Our Normandy D-Day tour departing from Paris, includes the services of a private driver and a tour guide at your disposal.
Pick-up and drop-off will be at your hotel in Paris. You will meet your guide for the day directly in Normandy.
The itinerary of your tour will be communicated to you upon reservation, and can be fully customized according to your preferences.
If your tour departs from a train station or airport, the number of pieces of luggage accepted per vehicle range is mentioned when you make your reservation:
At the pick-up, if the number of pieces of luggage does not respect the maximum capacity of the selected vehicle range, the driver will have the right to refuse the service, and the reservation will not be refunded or you will have to book a second vehicle for the rest of the luggage. If you have any questions about your luggage and the choice of vehicle when you make your reservation, please contact the booking department.
In the event of non-compliance with the rules of behavior, acts of vandalism on the vehicle or behavior that causes the driver danger or discomfort, the driver may end the service. On the other hand, My Daily Driver may request compensation from the customer or passenger for the repair of damage caused to the vehicle or for its cleaning due to an unusual level of dirt caused by the passenger.
